Prior to moving into RPA and AI, I spent time in BPO with several providers including Sutherland Global Services, where UiPath technology was first used to automate an outsourcing deal, Xchanging (now part of DXC) and TCS where I built their global AR functions. I also worked for consulting firms Capgemini and EquaTerra (now part of KPMG) shaping BPO deals and building the European team respectively.
Joining as COO in 2015 when UiPath was in one location and numbered 28 people, I've helped the company to grow from $1m to $160m in ARR in 25 months, making UiPath probably the fastest-growing enterprise software company in history. In 2018, we also trebled our valuation from $1bn to $3bn in just six months. If you'd like to join us, partner with us or just chat, please contact me.
In June 2017, I became chief evangelist, a bi-directional role, communicating 'out' from the company and listening to our community of developers, customers, partners and analysts, communicating it back 'into' the development, product, marketing and sales teams. In this way, I'm helping the company scale to achieve its plan to IPO at some point.
Writing and presenting as UiPath extends its core RPA platform to include and embed AI capabilities in NLP, DNN, ML and eOCR from (amongst others): Google, IBM, Microsoft and Abbyy, Guy explains how these capabilities enable UiPath’s customers in SSC, GIC, GBS and BPO operations to automatically handle unstructured data as easily as they can structured allowing many more processes to be automated. This is a significant driver of intelligent automation growth.
I suggested the world’s first RPA MOOC (launched in April 2017 as UiPath Academy) which is free of charge and available to all. 15 months later, over 120,000 have enrolled across 163 countries.
I hold a BA in psychology and an MPhil from the University of Stirling. I'm also a Fellow of the Royal Society of Arts working with the RSA on education plans for children, students and those people in employment affected by automation. When not working, I live in the Tamar Valley and ride horses.
COO - a chief operating officer, is responsible for the daily operation of the company. In UiPath's case, Guy reported to Daniel Dines, founder and CEO.
Chief Evangelist - a technology evangelist is a person who builds up support for a given technology, and then establishes it as a standard in the given industry. Guy is establishing UiPath as the de facto standard for RPA and intelligent automation.
Writer - a writer or journalist is a person who collects, writes, or distributes news or other current information to the public. In Guy’s case, he’s been published around the world on the topics of RPA, AI and the future of work. He also used to write BPO Backchat, a regular column.
Presenter - a presenter is the person who hosts, narrates, or otherwise takes the main role in narrating or hosting a session at an event. Guy has presented on RPA, AI and the future of work at numerous industry events, at user events, analyst days, partner days and on webinars.
Guy KirkwoodBA, MPhil - Guy holds Bachelor of Arts in psychology and Master of Philosophy degrees from the
University of Stirling.
RPA - robotic process automation is a capability that allows companies to integrate with any IT application or website and perform complex rule based work, typically in the same way that a user would.
AI - artificial intelligence is intelligence exhibited by machines. In computer science, the field of AI research defines itself as the study of "intelligent agents": any device that perceives its environment and takes actions that maximize its chance of success at some goal.
IPO - initial public offering or stock market launch is a type of public offering in which shares of a company usually are sold to institutional investors that in turn, sell to the general public, on a securities exchange, for the first time.
NLP - natural language processing is a field of computer science, artificial intelligence and computational linguistics concerned with the interactions between computers and human (natural) languages, and, in particular, concerned with programming computers to fruitfully process large natural language corpora.
DNN - deep neural networks (also known as deep structured learning or hierarchical learning) is the application to learning tasks of artificial neural networks (ANNs) that contain more than one hidden layers.
ML - machine learning is the subfield of computer science that, according to Arthur Samuel in 1959, gives "computers the ability to learn without being explicitly programmed."
OCR - optical character recognition is the mechanical or electronic conversion of images of typed, handwritten or printed text into machine-encoded text, whether from a scanned document, a photo of a document, a scene-photo or from subtitle text superimposed on an image.
AR - analyst (and advisor) relations is a corporate communications and marketing activity in which corporations communicate with industry analysts (also known as research analysts) who work for independent research and consulting firms such as Gartner, Forrester, Everest, HfS and Nelson Hall.
BPO - business process outsourcing is provided by corporations working with the client company to provide F&A, HR, procurement or other industry-specific processing services from the providers' locations.
SSC - shared service centres are in-house centres of excellence operations run by corporations to provide one or more F&A, HR, procurement, IT or other processing services to the broader company.
GIC - global in-house centres are captive shared service operations normally located in near-shore or off-shore locations.
MOOC - massive open online course is an online course aimed at unlimited participation and open access via the web.
GBS - global business services units are mature SSCs or GICs which provide multi-tower operations and often have elements provided by outsourcing service providers in a hybrid commercial model.
BA - Bachelor of Arts is a bachelor's degree awarded for an undergraduate course or program in either the liberal arts, sciences, or both.
MPhil - A Master of Philosophy is an advanced postgraduate research degree.
UiPath - headquartered in New York, UiPath is the world's most technologically-advanced (and fastest growing) RPA vendor.
Sutherland Global Services - is a USD1bn turnover pre-IPO BPO provider headquartered out of Rochester, New York.
Xchanging - (LON:XCH) was a London-listed GBP700m BPO provider acquired by DXC (NYSE:DXC).
Capgemini - (CAP:Euronext Paris) is a Paris-headquartered, EUR10bn consulting and outsourcing service provider.
EquaTerra - was a private Dallas-headquartered, third-party outsourcing advisor (TPA) firm acquired by KPMG in 2011.
KPMG - is a global consulting (advisory), tax and audit major and one of the "big five" with Accenture, EY, PwC and Deloitte.